Frequently Asked Questions
Everything you need to know about Light Heart Lash products and orders.
How many times can I reuse my Light Heart lashes?
With proper care and cleaning, our high-quality lashes can be worn between 15 to 25 times. Always store them in their original tray to maintain their shape.
What is the processing time for my order?
We process all orders within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are Light Heart Lash products cruelty-free?
Yes, we are committed to ethical beauty. All our lashes and adhesives are 100% cruelty-free and have never been tested on animals.
What is your return policy?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which lash adhesive do you recommend?
We recommend using our Light Heart Signature Clear Adhesive for a seamless, all-day hold that is gentle on natural lashes and easy to remove.