Returns & Exchanges
At Light Heart Lash, we want you to love your look, which is why we offer a 30-day window for returns on all unused and unopened beauty products. Please note that for hygiene reasons, lashes that have been applied or removed from their original packaging cannot be returned.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization Number.
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they are protected during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing